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Secure Connections Podcast

Cyber Security represents both a challenge and opportunity for the IT Service Providers as their SMB and mid-market customers rely on them to keep their business operating and secure. As security threats continue to evolve, it’s imperative that ITSP’s strive to remain at the forefront of knowledge and education so they’re able to effectively service and protect their customers. The IoTSSA Editorial Team and Vendor Partners will deliver the content and solutions that members require to keep their clients protected.

Jul 18, 2019

We have heard many references to cyber security being a multi headed beast to contend with. Dan Wensley CEO at Warranty Master, talks about a fundamental service which all MSPs need to adopt in order to better service and protect their customers.

A 100% transparent and consolidated stance on hardware deployment and associated warranties allows MSPs to take a proactive approach with their customers allowing asset refresh costs to be planned ahead and effectively budgeted. ‘Properly maintained assets equals reduced support tickets on aging out of warranty equipment allowing you to sell more and service less’ states Dan Wensley.

Having a clear picture and understanding of what the warranties entail and the result of their expiration allows the MSP to flag equipment that is no longer receiving vital security patches making the network vulnerable to intrusion. Should there be a security incident, this puts the client at risk of the insurance company not answering a claim due to out of date patching and the network devices not being properly maintained.